Dear Quality Practitioner,

The information in this material has been assembled to serve as an introduction of myself and Quality Management Associates , Inc. I am keenly aware that you have a choice in the selection of your service provider for training and would appreciate the opportunity to work with you and your organization. I want you to know that I am dedicated and driven to providing you with training that is exceptionally high with respect to quality and value. The cornerstone of my service is built on technical competency, experience, customization, and award winning training expertise and methodologies. Where applicable the traditional training methods will include instructions relative to using Minitab statistical software. If you have any questions regarding my services or course offerings please contact me. Thank you for taking the time to review the material.

Respectfully Yours,

Mark L. Crossley, MS, CQE,CRE,CQA,CQMgr, CSSBB, Master Blackbelt

Quality Management Associates, Inc.

420 Scottsdale Drive Salisbury, North Carolina 28146

Voice: 704-798-3247
e-mail: mcrossley@qualman.com